You can generate reports on Help Ninja to see what is happening on the support portal which will be very useful for you to get more insights on how to improve your customer service.
You can see how much tickets you are handling at a specific time period. You can also check the first response time, resolution time, response time, total number of emails received and replies sent.
The team reports allow you to see how the members of your team are performing.
With this report, you can determine whether your customers are happy with the support they are receiving. Happiness report shows you how many ratings you received within the filtered time period, and what percentage of those ratings are Great, Okay or Not Good.