Managing Help Ninja notifications
Enabling & Disabling notifications
Each User in your account can set up notifications based on their personal preferences.
Click on the Account icon in the top right corner of Help Ninja and click on User Profile option.
On the left side of the menu, click on the Notifications option.
Enable notifications by checking the box next to the event you'd like to be notified of, then hit the Save changes button at the bottom of the page. You can also select options at the top of the page to customize notifications per mailbox, or apply the same settings for all mailboxes you have access to. To disable notifications, make sure the box is unchecked and hit Save changes button to confirm the changes.