Lantern
A simple widget will help your users to reach you out.
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Creating a Lantern
1) Goto Manage -> Lantern and click New Lantern
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2) Give it a name and then select the mailbox which you prefer to receive those support requests.
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3) Click Add Lantern and that's it
Styling Lantern
1) Go to Manage -> Lantern and the hover the lantern you want to style.
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2) Choose the options in the popup and edit them to your need
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Installing Lantern via Javascript
1) Go to Manage -> Lantern and the hover the lantern you want to install
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2) Copy and paste this code before the </body> tag. You can also mail your developer to get this added on the pages that you want your customers to contact.
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Installing Lantern via WordPress Plugin
1) Install the WordPress plugin from here and activate them. Upon activation goto Settings-> HelpNinja
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2) Goto your HelpNinja dashboard. Manage -> Lantern and then copy the latern id of the lantern you want to install on your WordPress site.
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3) In your WordPress side Enable Lantern and then paste this Lantern ID and click Save Changes
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WordPress contact form to send emails to HelpNinja
Set up Lantern configuration first by following these steps and then create a new page and add the short code [hn_form] Viola! you have the contact page which sends the customer queries as a ticket to your HelpNinja account
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