How to forward conversations?
Open the conversation you would like to forward, then select Forward from the More menu.
![](https://firebasestorage.googleapis.com/v0/b/hndesk-prod.appspot.com/o/docs%2F5b975a8dff056b6ff9fcaccb%2F5ce3de6cbeb8c4217de9f2d5%2F1565708029857_image.png?alt=media&token=55c1a76c-a0a5-4949-a333-a5a18e5bc1e3)
Now, enter the email address of the customer you would like to forward the conversation to in the To field. Compose a message in the blank text box, then hit the Forward button to send it off.
![](https://firebasestorage.googleapis.com/v0/b/hndesk-prod.appspot.com/o/docs%2F5b975a8dff056b6ff9fcaccb%2F5ce3de6cbeb8c4217de9f2d5%2F1565708065809_image.png?alt=media&token=6bf50ab2-ee15-419c-ad1d-2fb5f70f0732)
A new conversation will be created for the forward and you will see the link of the forwarded conversation on the bottom of the initial conversation.