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Common Questions and Support Documentation

All CollectionsGetting StartedChat Interface

Sidebar Overview

1. Total number of assigned and unassigned chats. 

2. Choose Chats to see all unassigned chats. Choose Assigned on the drop-down to see the chats assigned to you.

3. Number of new messages received on the chat.

4. Tags added to the chat.

5. Time elapsed since chat created. 

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