Assigning Conversations
There are quite a few ways in which you can assign a conversation to your users.
In a conversation
Click on the Assign icon at the top of the conversation or press ‘a’ on your keyboard.
Select a User from the drop-down menu and click the Users’ name to assign the conversation.
![](https://firebasestorage.googleapis.com/v0/b/hndesk-prod.appspot.com/o/docs%2F5b975a8dff056b6ff9fcaccb%2F5ce3dd4cbeb8c4217de9f2cd%2F1565703476294_image.png?alt=media&token=656bd814-39be-4af4-a6e8-e1d256b9a622)
In a folder
Select any conversation, and a floating menu will appear on top of the screen.
Click on the Assign icon, and select a User from the dropdown menu.
![](https://firebasestorage.googleapis.com/v0/b/hndesk-prod.appspot.com/o/docs%2F5b975a8dff056b6ff9fcaccb%2F5ce3dd4cbeb8c4217de9f2cd%2F1565703554273_image.png?alt=media&token=df5d07f0-1cfc-41f7-b04b-5bd5645dfeb1)
When replying or adding a note
You can choose a User to assign to the conversation right before you send a reply or add a note. When you hit the send reply button or add note, the assignee will be updated to the conversation at the same time.
![](https://firebasestorage.googleapis.com/v0/b/hndesk-prod.appspot.com/o/docs%2F5b975a8dff056b6ff9fcaccb%2F5ce3dd4cbeb8c4217de9f2cd%2F1565703685377_image.png?alt=media&token=87cbb8da-458b-41a7-b3a3-8756b3021653)
View Assigned Conversations
All Users can view assigned conversations and change assignees on all conversations
When you assign a conversation to Anyone, it will appear in the Unassigned folder
When you assign a conversation to Me, it will appear in the Mine folder.
When you assign a conversation to any other User, it will appear in the Assigned folder.
If someone else assigns a conversation directly to you, it will appear in the Mine folder.