Adding Tags to Conversations
Using tags in HelpNinja is an easy way to add context to a message or keep track of certain topics in your mailbox.
Tags can be applied to conversations. You can add tags manually or automatically using the Workflows feature. Open a conversation to add tags manually.
Click on the Tag icon from the conversation toolbar, then type out the tag in the blank text field.
Press Enter after each tag entered. You can add an infinite number of tags.
You can also add tags from the folder view. Simply select the conversation from within a folder, and a floating menu will appear, which has a tag icon that you can click on and type into the text field.
Adding tags with Workflows
To add tags via a Workflow, just add an action using the Add Tags operator.