Adding Tags to Conversations
Using tags in HelpNinja is an easy way to add context to a message or keep track of certain topics in your mailbox.
Tags can be applied to conversations. You can add tags manually or automatically using the Workflows feature. Open a conversation to add tags manually.
Click on the Tag icon from the conversation toolbar, then type out the tag in the blank text field.
![](https://firebasestorage.googleapis.com/v0/b/hndesk-prod.appspot.com/o/docs%2F5b975a8dff056b6ff9fcaccb%2F5ce3d364beb8c4217de9f267%2F1565702346832_image.png?alt=media&token=a547aad9-45cb-416e-a6e1-ad871f06d607)
Press Enter after each tag entered. You can add an infinite number of tags.
![](https://firebasestorage.googleapis.com/v0/b/hndesk-prod.appspot.com/o/docs%2F5b975a8dff056b6ff9fcaccb%2F5ce3d364beb8c4217de9f267%2F1565702450848_image.png?alt=media&token=faaa10f5-7a70-4360-8c8c-9de43da142ed)
You can also add tags from the folder view. Simply select the conversation from within a folder, and a floating menu will appear, which has a tag icon that you can click on and type into the text field.
![](https://firebasestorage.googleapis.com/v0/b/hndesk-prod.appspot.com/o/docs%2F5b975a8dff056b6ff9fcaccb%2F5ce3d364beb8c4217de9f267%2F1565702578832_image.png?alt=media&token=ea223bde-e8c4-4868-8ef0-624e66b56923)
Adding tags with Workflows
![](https://firebasestorage.googleapis.com/v0/b/hndesk-prod.appspot.com/o/docs%2F5b975a8dff056b6ff9fcaccb%2F5ce3d364beb8c4217de9f267%2F1565702841213_image.png?alt=media&token=5ffbb079-9ef1-403f-980e-82d1e1fd920d)